The PMS Connections page gives you a quick overview of every PMS integration connected to Kubo—plus the most recent sync activity for key data like Patients, Appointments, Locations, and Providers.
Open PMS Connections
Go to settings
In the left sidebar, click PMS → Connections.
Alternative way to open it
Click your avatar (top right) and select PMS Connections.
Review connection health
On the PMS Connections page, each connection card helps you confirm things are working as expected:
Status (for example, Healthy/Unhealthy)
Last synced/imported timestamps for:
Patients
Appointments
Locations
Providers
Any indicators that the connection is due to sync again (when available)
What “healthy” typically looks like
The connection does not show Unhealthy
Appointments are syncing recently (often within the last day, depending on your workflow)
⚠️ If you see Unhealthy on any connection, or if Appointments haven’t synced in more than 1 day, contact support so we can help diagnose the issue before it impacts your schedule.
Common issues to watch for
Appointments last synced more than 1 day ago
A connection shows Unhealthy
One connection is syncing while another is stale (common if you have multiple PMS connections)
Troubleshooting
I can’t find PMS Connections
Try the avatar menu (top right) → PMS Connections.
Or go to Settings → PMS → Connections.
Something looks off but I’m not sure what it means
Don’t guess—incorrect changes can make troubleshooting harder. Contact support and include which connection card looks wrong (and what you’re seeing).
I don’t have access
You may not have permission (Admin/Super Admin may be required).
Still need help?
If this didn’t solve your problem, reach out to us in chat or support and we’ll be happy to help.